Privacy Policy

This Privacy Policy describes how BWL Suitcases (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from bwlsuitcases.com (the "Site") or otherwise communicate with us (collectively, the "Services"). 

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our practices or for legal and regulatory reasons. Updates will be posted on the Site, and the "Last updated" date will be modified accordingly.

How We Collect and Use Your Personal Information We collect personal information from various sources, including:

●  Information you provide directly when making a purchase, contacting customer service, or signing up for an account.

●  Information automatically collected through cookies, tracking technologies, and analytics tools.

●  Information obtained from third-party services such as payment processors and service providers.

What Personal Information We Collect

●  Basic contact details: Name, address, phone number, email.

●  Order information: Billing and shipping address, payment confirmation.

●  Account information: Username, password, security questions.

●  Shopping history: Items viewed, added to cart, or purchased.

●  Customer support interactions: Any details shared with our support team.

●  Usage data: IP address, browser type, site interaction, and other technical

information.

How We Use Your Information

●  To process orders, payments, and returns.

●  To provide customer support and account management.

●  To improve our products, services, and website functionality.

●  To send marketing communications (if you opt-in).

●  To detect fraudulent activity and enhance security.

Cookies and Tracking Technologies We use cookies and similar technologies to enhance your experience, analyze traffic, and provide tailored content. You can manage cookie preferences in your browser settings. Blocking cookies may impact your experience on our website.

How We Disclose Personal Information We may share your data with:

●  Service providers (e.g., payment processors, logistics partners).

●  Business partners for marketing purposes (only with your consent).

●  Legal authorities if required by law.

We do not sell or trade your personal data.

Security and Retention of Your Information We implement security measures to protect your data. However, no system is entirely secure. We retain personal data for as long as necessary to provide our services and comply with legal obligations.

Your Rights and Choices Depending on your location, you may have rights to:

●  Access, correct, or delete your personal data.

●  Withdraw consent for marketing communications.

●  Request data portability or restriction of processing.

●  File a complaint with a data protection authority.

To exercise your rights, contact us at info@bwlsuitcases.com.

Children’s Data Our services are not intended for children under 16. We do not knowingly collect data from children.

International Data Transfers If you access our services from outside [your country], your data may be transferred internationally. We ensure compliance with applicable data protection laws.

Contact Information For any privacy-related concerns, contact us at info@bwlsuitcases.com